VP of Client Operations, Connecticut, Hybrid

The Opportunity

We are working with a digital health company who are working to bridge gaps in care and are seeking to recruit a VP of Client Operations for their team.

The Role

Within this role, you will direct our customer facing team, responsible for the onboarding to growth of the company’s clients and strengthening the success of the clients. As a VP of Client Operations, you will assist to scale the company’s operational effectiveness also, along with:

• Creating and overseeing onboarding projects, developing scalability into the process.
• Ensure all client deliverables, SLA’s and commitments are met, reliably delivering value to the clients, and acting as an activist for our clients
• Create and develop an efficacious team, ensuring clear roles and responsibilities, nurturing and growing existing team members as well as hiring new talent
• Be a cross functional leader, assisting with Sales, product features, Marketing alongside increasing team productivity
• Advise the leadership team regarding the sales process, direction, and business models, presenting data based on client experience and be an expert in the system

The Candidate

You will bring experience leading and managing teams as well as capability of analysing and presenting data. You will also have:

• Bachelor’s degree (or equivalent) with 8+ years work experience is required.
• Prior experience in an enterprise client facing role is required.
• Exceptional written and verbal communication skills with strong attention to detail
• Solid leadership skills including capacity to unite and inspire team members.
• Determination and competence at developing ‘trusted advisor’ status with customers and internal staff.

The Package

Salary – $150,000

• Comprehensive Health Plan
• Annual bonus of up to 50%
• Company Equity

The Company

This health-tech company is rapidly growing and innovative located in Connecticut. They are working hard to renovate, streamline, and incorporate healthcare delivery so more people get the care they need.

Next Steps

For further details on this role, please use the Apply section. If you can specify a good time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role.

For every placement we make, Menlo Park plants two trees – one on your behalf and the other on the Client’s behalf. In planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car – we want to contribute to help save the planet!

US$140000 - US$150000 per annum + Equity + up to 50% annual bonus

Connecticut

Equity + up to 50% annual bonus