Director of Customer Success – Fully Remote, US

The opportunity

We are looking to recruit a talented Director of Customer Success for our client! This unique opportunity offers the chance to work with a well funded high growth company, whose mission is to enable recognised medical groups to step into the future of industry transformation. The company are innovating electronic medical records and payments in the world of healthcare. They develop and design contemporary front-and-back-end tooling for developers and clinicians.

The Role

If you are passionate about making a difference within healthcare, this may be the opportunity for you!

• Help in the development and management of the Customer Success Team
• Involvement in actions intended to increase client advocacy, satisfaction, and referrals of assigned clients
• Develop valuable relationships with key client stakeholders and executive sponsors
• Identify client challenges and risk, being proactive in developing solutions and implement alongside Support, Product and Sales
• Take a lead on product feedback sessions, customer journey-mapping and other cross-functional initiatives such as voice-of-customer
• Ensure customers are enhanced users by being an advocate to promote the latest features and capabilities of the company product

The Candidate

• Knowledge & experience of working in a SaaS environment is highly advantageous
• Experience managing a team of customer success managers
• Thorough understanding of the healthcare technology business, be able to develop trust with clinical, product, operations and technical teams
• 4+ years of customer success, professional services, consulting experience or relevant professional experience
• Solid project management skills, with outstanding written and verbal communication skills

The Package

Salary – $175,000 to $200,000

• Salary – $175,000 to $200,000
• Up to $1000 of home office set up
• Stock options
• Health Insurance reimbursement of up to $1,900 per month
• Remote friendly workplace
• 3 weeks of paid holiday

The Company

Based in San Francisco, our client is on a mission to solve healthcare’s toughest challenges, being born out of a frustration for the number of clicks in an EMR, they are also a payments platform that give small to large companies a chance to scale quickly and easily with their software!

A well-funded start up experiencing high growth due to being backed by top investors within the industry. An exciting time to join and help build something special!

Next Steps

For further details on this role, please use the Apply section. If you can specify a good time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role.

For every placement we make, Menlo Park plants two trees – one on your behalf and the other on the Client’s behalf. In planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car – we want to contribute to help save the planet!

US$175000 - US$200000 per annum + $1000 home office set-up+paid sabbatical

San Francisco, California

$1000 home office set-up+paid sabbatical