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Director Customer Support, Remote or Hybrid
An integral role for the company, you’ll have substantial impact on the company and their mission from day one. This is an exciting opportunity to join a high growth, well funded start-up and help them on their mission to help their clients live healthier lives. It is a full time position with the expectation to grow & scale a team as the business expands. You will lead the Customer Support Team helping customers use their software and serve as a customer advocate to the product team. Based in New York you can work fully remotely or there is an office in Midtown Manhattan and you’ll have the option to work in an office if you choose to.
You will report directly to the COO and be responsible for owning the customer support experience delivering exceptional customer support experience. You will become an expert in all areas of the product and be able to teach others about the product and support best practises.
They are a mission driven company and are looking for someone with strong values who has a passion for healthcare and wants to work in a place that cares about improving patient outcomes and experiences. You should be trustworthy and care about people – your colleagues, customers and everyone around you.
Salary – $130,000 – $150,000 DOE
The company are well established Digital Health company in the Health & Wellness space. They have a good runway with a growing customer base and have recently raised to expand functional teams to serve existing customers and onboard new ones. They are mission driven and have a culture of always putting the customer at the centre and on a journey to empower the next generation of virtual-first care.
For further details on this role, please use the Apply section. If you can specify a good time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role.
For every placement we make, Menlo Park plants two trees – one on your behalf and the other on the Client’s behalf. In planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car – we want to contribute to help save the planet!
US$130000 - US$150000 per annum + Equity + bonus + medical
Equity + bonus + medical
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