Customer Success Manager, London Hybrid

The Opportunity

Are you customer focused with a passion for healthcare and making an impact? We are looking to recruit an ambitious and entrepreneurial Customer Success Manager to join our client’s Commercial team.

The Role

The company is at a key stage in their growth, this is a role with high potential to deliver customer satisfaction and retention at a crucial point. As Customer Success Manager you will be engaged in the customer life cycle from the beginning, ensuring all products and services meet expectations throughout. You will also….

• Work collaboratively across functioning areas of the business including Product, Engineering, Sales, Clinical affairs and Senior Leadership to support revenue growth.
• Improve functionality of tech and product based on your own innovative ideas and customer feedback.
• Proactively identify potential opportunities to upsell/cross-sell.
• Be knowledgeable on current industry trends in related concepts that will support the business.
• Establish excellent customer success function, ensuring good process, policy and documentation.

The Candidate

You will have 3+ years’ experience working with enterprise customers in a customer success position, a foundation in healthcare or life sciences sector from previous roles is a significant bonus.

You will also:

• Be a critical thinker and proactive in looking for risks, problem solving accordingly within a collaborative team
• Have strong written and verbal communication skills and effectively communicate with internal and external colleagues.
• Be comfortable with digital technology and be able to manage multiple workstreams, delivering under pressure without foregoing the quality of the customers experience.
• Have a passion for making an impact in healthcare and be a team player, positively influencing your colleagues.
• Excel in quickly building close relationships with stakeholders at all levels of seniority, building a trusting relationship enabling influence within decision making for the business.

The Package

Salary £60,000 – £80,000 plus equity

• Generous training and wellbeing budgets
• 25 days holiday + Bank holidays + additional half day off during birthday week
• Nest pension with matched contributions up to 6%
• Opportunity to join an attractive EMI share scheme
• Dental, Health and Eye Insurance

The Company

Launched in 2018 our client has a mobile platform which gathers and monitors data of patients, allowing them to create personalised care using AI and behavioural science to improve survival and quality of life

Next Steps

For further details on this role, please use the Apply section. If you can specify a good time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role.

For every placement we make, Menlo Park plants two trees – one on your behalf and the other on the Client’s behalf. In planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car – we want to contribute to help save the planet!

£60000 - £80000 per annum + Dental + Eye + Health + Pension

London

Dental + Eye + Health + Pension